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Using CaseViewNet With a Cloud Session Code

Article ID: 69
Last updated: 07 Oct, 2014
  1. Open the CaseViewNet and left click the Connect (Alt-r, c)

  2. The Welcome to the Connection Wizard will appear.  Click Next.

  3. In the Creating a connection screen, select By Session Code and type the session code provided by the reporter.  Click Next.

  4. Click Next at the Setting up your options screen.

  5. At the Login Credentials screen type in your Name, Organization, the password provided by the reporter.  Click Next.

  6. Click Finish at the Completing the connection screen.

  7. The wizard will close and CaseViewNet will being receiving the feed.

Troubleshooting Tips

  • Verify that the computer does have an internet connection.
  • If there is an internet connection but CaseViewNet is not connecting, check the session code and/or password was typed correctly.
  • Reboot the computer, and run the connection wizard again.
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Case CATalyst - Serial Refresh     Using CaseViewNet via Network Connection

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